We don’t have to tell you how popular online training has been this past year! Here are 10 of our juiciest, most actionable and thought-provoking webinars to revisit. Let us know if they brought you any aha! moments.
Going Through Hell? Keep Going!
It’s hard to believe this one took place pre-pandemic, but The Association’s Jim Tedford, Jan McHugh-Smith of Humane Society of Boulder Valley, and Jodi Buckman of Dumb Friends League set the stage for the months to come with their discussion of how to prepare staff for challenging, emotionally charged situations. Register and listen to the recording.
Effective Internal Communication: The Problem, Some Solutions, & The (Virtual) Meeting
Jack Flinchum of the Shelter Employee Engagement and Development Survey (SeeDs)—and a doctoral student in UC Charlotte’s Organizational Science program—shares tips to help you run more effective meetings and steer clear of communication pitfalls. Register and listen to the recording.
Roundtable: Community Relations During a Time of Unrest
Looking for ways to engage your community in conversations of equity and justice, and to support staff with kindness and fairness? Hear from animal services and TNR leaders who are guiding their cities through today’s difficult climate, with a special emphasis on BIPOC officers and staff. Register and listen to the recording.

Reduce Fear, Anxiety & Stress in Shelter Animals with Fear Free
Dr. Wailani Sung, DACVB, shares how to minimize fear, anxiety and stress in dogs and cats at intake, as well as during daily care, medical procedures, and the adoption process. RACE approved. Register and listen to the recording.
The Road to Resilience
The ASPCA’s Dr. Brian DiGangi and Karen Walsh focus on ways to build personal resilience (and P.S. it’s not about how far you can push yourself.) Register and listen to the recording.
Update on Behavioral Assessments in the Shelter
Dr. Wailani Sung looks at the various behavior assessments currently being performed in shelters and suggest a different approach to consider. Register and listen to the recording.

Interacting with Increasingly Diverse Communities
Meet the gender unicorn, learn to understand and cleanse implicit bias… just a few of the things that Jace Huggins, Chief ACO at Front Street Animal Shelter, and Sergeant Michele Gigante of the Sacramento Police Department, packed in to this Spring Conference presentation. Register and listen to the recording.
Optimal Staffing for Shelter Medical Departments & Clinics
Dr. Zarah Hedge and Audrey Lang of San Diego Humane Society offer practical approaches for recruiting and maintaining medical staff, with a look at data-driven staffing capacity and ways to save $. RACE approved. Register and listen to the recording.
What 2020 Can Teach Us About the Future of Animal Welfare Marketing
DEI resources for marketers, a new way to look at Facebook…. Caitlin Quinn brings communicators up-to-date on best practices and what the year ahead could bring. Register and listen to the recording of this Petfinder series session.
Positive Perseverance: Leading During Crisis
What’s psychological well-being? How can we enable resilient animal welfare teams? Josh Vaisman offers steps to take and the science behind them. Register and listen to the recording.
Learn More
Ready to kick off your 2021 pro dev? View all our upcoming webinars. All 60-minute webinars are approved for CAWA CEs. Many of our past sessions are approved by the Texas Department of State Health Services (DSHS) for Texas Animal Control Officers, and some sessions have been approved by NACA for CE.
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