This week, we take a closer look at word usage, and how it can impact your relationships with the folks who come through your doors. What is the job title for your front desk employees? Inquiring minds in The Association’s members-only Facebook group want to know, recently sharing that “customer service representative” doesn’t do it anymore.
In their recent webinar, Investing in Your People, Drs. Rob McKenna and Daniel Hallak of WiLD Leaders emphasized the importance of staying present while in virtual meetings and trainings.
Didya catch our recent webinar, “How Can Science Help You Engage Your Workforce”? Managers, here’s a simple, impactful idea shared by UNC Charlotte’s Natalie Wilde that you can walk down the hall and practice right now. We’re hearing a lot about employee burnout in all sectors, and the importance of limiting its impact.
Your Monday Motivation comes courtesy of staffing guru Tom Erb, who reminds us that job listings are marketing pieces—and not about the employer’s needs, but what the potential candidate wants. How do you want job seekers to feel when they read one of your listings? Intimidated? Unengaged? Definitely not interested? Just plain bored? Of course not, but that’s how they may feel if your posting is employer-centric, rather than candidate-centric.
Didya catch last week’s webinar, “How Can Science Help You Engage Your Workforce”? Here’s a genius idea shared by UNC Charlotte’s Jack Flinchum and Natalie Wilde that can help bring different departments together when organizational silos are an issue. It’s not uncommon for individual departments to accomplish great things together, with every team member thriving and engaged in their work…all while having very real conflicts and miscommunication with other departments in the organization.
Tom Erb is back! Here, the staffing and recruiting expert explains how American workplace culture went from a 7-day, 100-hour week to a 5-day, 40-hour week…to where we are now. The Industrial Revolution—or revolutions, to be exact—is officially over.
Heard of the meet-cute? How about a recruit-cute… This week’s tip comes courtesy of an agency that increased their applicant pool for open positions with some smart messaging and a couple of clicks. Has your organization been struggling with attracting and recruiting applicants to your open entry-level positions? Burlington Animal Services typically lists these roles in the usual places where most local government offices post jobs.